Shipping policy

Order Processing

All orders are processed within 1–2 business days after receiving your confirmation email.
You will receive another notification once your order has been shipped.

Shipping Method

We ship all orders through PostNL.
Shipping options and rates are automatically calculated at checkout based on your location and order size.

Shipping Locations

We currently ship within Belgium and to most countries within Europe.
If your country does not appear at checkout, please contact us at neaproducts.info@gmail.com for assistance.

Delivery Times

Estimated delivery:

Belgium - The Netherlands.

  • Standard delivery time: 1–2 working days

  • Deliveries take place Monday through Saturday.

  • Delivery times may be longer during peak periods or due to local delays.

European Union (EU)
Estimated delivery times for parcels sent with PostNL:

  • Germany: 2–3 working days

  • France: 2–4 working days

  • Austria: 2–3 working days

  • Italy: 3–5 working days

  • Spain: 3–5 working days

  • Most other EU countries: typically 2–5 working days

Important Notes

  • All delivery times are estimates and may vary due to holidays, customs checks (for non-EU regions), weather, or carrier delays.

  • Once your order has been handed over to PostNL, transit time is dependent on their logistics network and local postal partners.

Tracking

Once your order is shipped, you will receive a tracking link via email.
You can use this link to monitor the progress of your shipment.

Shipping Issues

If your order arrives damaged or is delayed significantly, please contact us within 7 days of delivery at neaproducts.info@gmail.com with your order number and photos if applicable.

Shipping Costs

Shipping costs are calculated at checkout based on your order weight and destination.
Occasionally, promotional free shipping may be offered — such details will be shown on the webshop banner.